The OTT streaming leader faced a surge in customer queries during major sporting events on its platform. A pragmatic and effective solution was needed to manage the spike efficiently.
HGS Interactive leveraged dynamic technologies and strategies to resolve the problem.
Implemented a dynamic bot for real-time query handling with automated responses.
Ensured prompt resolution even during periods where there was a surge in queries.
Advanced analytics enhanced the bot's ability to understand and respond to queries with remarkable accuracy.
Elevated customer satisfaction to new heights with the implementation of innovative solutions that saved time and resources.
Improvement in TAT with the bot
Increase in user engagement
Reduction in operational costs
without compromising on quality
Get ready to elevate your social CX. Reach out to schedule a consultation and explore how we can support you on this journey.