The OTT streaming leader faced a problem due to the sudden surge in queries during sporting events on its platforms. A pragmatic and effective solution was sought after.
HGSi leveraged dynamic technologies and strategies to resolve the problem.
Implemented a dynamic chatbot for real-time query handling with automated responses.
Ensured prompt resolution even during periods where there was a surge in queries.
Advanced analytics enhanced the chatbot's ability to understand and respond to queries with remarkable accuracy.
Elevated customer satisfaction to new heights with the implementation of innovative solutions that saved time and ../resources.
The success of the project lies in the synergy between customer experience and marketing. Better resolution means better customer sentiment, which also means that every dollar spent on social is amplified, not diminished – by poor customer experience.
improvement in TAT with the chatbot
increase in user engagement
reduction in operational costs without compromising on quality
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