HGS is seeking an enthusiastic Social Media Care Advocate to act as a brand advocate throughout multiple social media platforms. This person will work closely with the HGS social media customer care leadership to address customer inquiries, concerns, suggestions, appreciation, or requests across multiple social media platforms. The Social Media Care Advocate understands the importance of responding to the messages in as near real-time as possible. The ideal candidate is driven, and creative, has excellent multi-tasking skills, strong grammar, punctuation and writing skills and in-depth experience with managing social media and online communities.
Reports To: Team Leader, Social Media Operations Manager & Director of HGS Operations; may liaise directly with client if required.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to:
* Promote teamwork and cooperative effort. * Help train and give guidance to other HGS employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.